Why Your Business Needs 24/7 Support
What happens when your company’s network, phone system, or technologies break on the weekend or the night before a big deadline?
For many businesses, the answer is nothing. That’s because their IT service provider or staff leaves at the end of the day.
That’s not the way businesses operate. You need reliable, fast, and responsive support when a crisis arises. Whether it’s a software issue, a technical problem or a network connection malfunction, you need answers fast. If your business, employees or customers live and work across the country or across the globe, you need support at all hours to address issues large and small.
Benefits of 24/7/365 Managed Network Support
You need 24/7/365 support for your company that’s part of a fabric of protections and safeguards for your systems, networks, users and devices. There’s no substitute for having a managed IT services partner that can give your company these benefits:
- Skilled personnel trained to solve problems with connectivity and applications that you need operational.
- Access to support across all time zones for employees and customers located in different countries.
- Always-on capability for your internet services, meaning customers can access your websites to get information, purchase products and services or contact your company.
- Technology increasingly runs the business world, making 24/7 support critical for your internet-connected applications. If your customers cannot access your systems, they may try a different supplier.
- Responsive support that keeps employees working and your company operating at peak efficiency.
With 24/7/365 support, your users know they have a trusted and reliable option for solving technology issues.
Cost Savings With 24/7/365 Support
What is the organizational impact of partnering with a managed IT services provider offering 24/7/365 support?
Working with a partner who has the resources to offer comprehensive, continual support, your organization will have a cost-effective option for problem-solving your technology. Using a partner frees you from the burdens of hiring, training and retaining personnel to staff and support these functions.
When your help desk is combined with a proactive monitoring solution, your savings will multiply. Specialized tools that monitor network performance allow for real-time network decisions that optimize performance. Monitoring also provides security for your network, identifying patterns or behaviors that could indicate a cyberattack. Solving those problems head-on keeps data, systems, and users protected.
The BCS Call Processing Solution
With BCS Call Processing as your partner, you’ll receive 24/7/365 support for your network infrastructure and end users. You’ll have peace of mind knowing that whether it’s an application issue or connectivity problem, there will be someone available to solve the issue in the moment of need.
Many technology support companies have support only during work hours. After-hours support might consist of a lone tech with a pager.
That doesn’t help your users in different time zones or those that need immediate help resolving an issue. At BCS, our teams have the training and expertise to solve issues on the nights, weekends, holidays and vacations, whether your user is in the office, meeting with a client, or at home.
To learn more about how BCS Call Processing can provide you with 24/7/365 support, contact us today.
