Video Collaboration
& VoIP Telephony
Strengthen Communication with
Telephony Services from BCS
The power of a crisp, clear telephone conversation should never be discounted. With the exception of a face-to-face meeting, real-time dialogue on the phone is one of the best ways to pick up on someone’s tone and sense how receptive they are. Scripted and controlled electronic messaging does not allow for this. Great salespeople know this. Telephone communication is not going anywhere.
BCS365 offers enterprise-level Unified Communications phone support so making calls is less expensive than ever before. You’ll have the ability to transfer images, videos and texts while speaking and sharing during multimedia sessions. Staying connected is the backbone of your business, so having reliable voice services is integral to successful communication between you and your clients.
VoIP IT Support
- Find and fix problems impacting end users before they’re reported
- Reduce costs by detecting toll fraud and other non-compliant calls
- Reduce credits for Service Level Agreement violations and improve service levels to customers
- Decrease reaction time and mean time to repair (MTTR)
- Eliminate the cost and maintenance of unused gateway, server and device resources
- Utilize intelligent policy-based traffic control for predictable levels of performance
- 24/7 router monitoring and alerting
- 24/7 switch device monitoring
- 24/7 reliability and Quality of Service (QoS) monitoring
- Remote control-enabled software
- Online case management
- Asset management & inventory
- Major revision upgrades
- Network performance tuning & optimization
- Warranty & service contract tracking
- Configuration backup
- Security mitigation audit
- Security remediation
Advantages of VoIP Telephony Services
Cost-Effective
With VoIP phone services, calls go over the Internet, bringing your phone bill costs to a minimum. You can also keep your existing hardware or use ours for a small monthly fee, with the ability to upgrade at anytime.
Proactive Support
We offer tiers of VoIP phone support to provide the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24/7 remote and onsite IT support.
Comprehensive Security
BCS365 goes through a security audit to ensure your VoIP phone system has all the updated patches, software and hardware necessary for basic security. We are able to maintain continuity of service by handling configuration backups in case disaster strikes.
Preventative Maintenance
We perform routine remote and onsite preventative maintenance. We keep track of your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.
Keep the lines of communication efficient,
clear and affordable.
Integrating Technology Solutions