Why Choose VoIP Telephones for Your Business Relocation
Is your company moving to a new location? Now is the time to look at some of your critical technology systems and make changes that can reduce costs and improve productivity. One of the most important upgrades you can make during a business relocation is to your company’s phone system. If you have outgrown your facility, you may have outgrown your old on-premises PBX phone system.
Today’s voice over internet protocol (VoIP) systems are designed to address important communications needs to support your employees, locations and customers. They offer considerable opportunities to save money, easily scale and keep information secure.
As seen in the recent white paper, How to Plan for Your Business Expansion, your phone system today needs to address customer expectations and communication preferences.
Reliance on PBX
For years, businesses relied on private branch exchange (PBX) solutions that were reliable and had important functionality. However, challenges are increasing for businesses that use a PBX:
- An on-premises PBX system requires a significant investment in infrastructure. In addition, these systems incur carrier costs, maintenance and change orders that quickly add up. Many contracts also include monthly per-seat charges.
- Complicated upgrades. New features need to be installed manually.
- Lines. Each caller needs an individual phone line.
- Not mobile-friendly. Employees today are using multiple devices. Your in-house PBX solution likely cannot keep up with the technologies in use for smartphones, tablets and laptops. Any changes may mean software or hardware changes and additional costs.
- Interoperability. If your business has multiple sites, you may be facing major challenges with PBX. Phone systems may be from different vendors, capabilities and features may differ, and communication between locations can be difficult and costly.
- Poor customer service. Premises-based PBX systems likely cannot give you insights to improve the customer service experience, such as how long customers are on hold, how many times they’re transferred, or how many hang up before reaching someone.
- Single point of failure. PBX systems often have one source for the hardware. If that fails, your entire phone system may be out of service. You also may be waiting for a technician to arrive before service can be restored.
Advantages of VoIP
VoIP offers considerable advantages over PBX, including:
- Cost. A VoIP solution means no longer having to pay for every incoming and outgoing call. Instead, a fixed monthly fee covers an unlimited number of calls.
- Support. A cloud-based VoIP solution managed by your IT partner allows you remote and, if needed, on-site support and maintenance, along with service contract management and asset tracking.
- Scalability. VoIP lets you quickly and easily add or remove users or change extensions from one user to another.
- Easy setup. User desktop phones can be plugged into your internet connection and used quickly. Desk phones and smartphones can access the VoIP features without any additional hardware.
- Mobility. Features allow employees to be connected and found using mobile applications when out of the office.
- Conferencing. Video and audio conferencing are available from desktops or conference rooms.
- Advanced features. Give your employees and customers more functionality with the following features:
- Automated answering and pickup.
- Call forwarding to multiple lines.
- Call recording.
- Call conferencing and joining.
- Hunt group answering.
- Intercom.
- Mobile and remote access.
- Reliability. VoIP offers more clarity to your calls when they run on a high-speed internet connection, because it makes use of multiple internet providers in a failover configuration.
- Security. When you count on a trusted technology partner to maintain and monitor your VoIP solution, your phone system will have all patches and updates installed automatically and protected by comprehensive network security tools.
Monitoring features include:
- 24/7 monitoring of routers and switch devices.
- Policy-based traffic control.
- Toll fraud and noncompliant call detection.
New capabilities and cost savings make phone system considerations a critical part of your relocation decisions.
BCS helps companies with managed technology solutions for business phone systems, cloud computing, disaster recovery, and data storage and security. Discover how BCS can support your office relocation or acquisition needs by contacting us today.
